Troubleshooting - Power Automate connection not found

[Fixed]: Power Automate connection not found. Please create a new connection and change your application to use the new connection.

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In this “Power Automate connection not found” blog, we will learn how to fix a Power Automate error when we get this error: “Connection not found. Please create a new connection and change your application to use the new connection.”

Power Automate connection not found – Troubleshooting

Let’s add an action “Send an email (V2)”, we could see the below error:

“Connection not found. Please create a new connection and change your application to use the new connection.”

Power Automate Connection not found in Send an email (V2)
Power Automate Connection not found in Send an email (V2)

Now, let’s verify the connection reference by clicking on the three dots next to “Send an email (V2)”.

Power Automate invalid connection in Send an email (V2)

Click on the three dots from “Send an email (V2)”, we can see that this is an invalid connection.

Power Automate invalid connection in Send an email (V2)
Power Automate invalid connection in Send an email (V2)

Fix: Power Automate connection not found

Login to your tenant admin center portal, if you don’t have access, request to your tenant admin.

Go to Users -> Active Users -> Select the user who is having this issue.

From the Mail section, we can see the below message for the selected user:

“This user doesn’t have an Exchange Online license.”

This user doesn't have an Exchange Online license.
This user doesn’t have an Exchange Online license.

User mailbox creation in the Microsoft 365 admin center

Go to the License and Apps section, where we can see that “Exchange Online” is not checked.

Configure Exchange Online (Plan 1) for user mailbox
Configure Exchange Online (Plan 1) for user mailbox

Note:

  • Here, basically, you need to check licenses and apps for that user.

Then, select “Exchange Online (Plan X)”

Click on the “Save changes” button.

Enable Exchange Online (Plan 1) for user mailbox
Enable Exchange Online (Plan 1) for user mailbox

We need to wait sometimes; we can see the below progress message:

“We are preparing a mailbox for the user”

We are preparing a mailbox for the user in Power Automate connection
We are preparing a mailbox for the user in Power Automate connection

Once the mailbox is configured, we can see the user mailbox configuration details.

User mailbox creation in Microsoft 365 admin center
User mailbox creation in Microsoft 365 admin center

Verify that mailbox connection not found issue is fixed in Power Automate

After performing the above steps, add the “Send an email (V2)” action again to your flow; now we can see that we don’t see the “connection not found” error anymore.

Verify that mailbox connection not found issue is fixed in Power Automate
Verify that mailbox connection not found issue is fixed in Power Automate

Summary: Connection not found Power Automate- Troubleshooting

Thus, in this article, we have learned the following with respect to fixing the connection not found issue in Power Automate:

  • How to fix the connection not found issue in Power Automate for an user in the “Send an email (V2)” connection.
  • How to configure a mailbox for a user in the Microsoft 365 admin center

See Also: Power Automate Tutorials

 

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