Fixed - Everything is fine, but we had a small problem

[Solved]: Everything is fine, but we had a small problem getting your license. Office 365

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Today in this blog we would like to share with you how to fix the “Everything is fine, but we had a small problem getting your license. Please go back to the SharePoint Store to get this app again and you won’t be charged for it.” error.

Generally, we get this error when we try to add an app from the SharePoint app store to a SharePoint Online or on-premise site.

Everything is fine, but we had a small problem getting your license - Lets try this again later
Everything is fine, but we had a small problem getting your license – Let’s try this again later

Root Cause of this issue – Everything is fine, but we had a small problem

We get this error if we try to add an app from the SharePoint app store using the system account in the case of SharePoint On-premise or the Global Administrator account in the case of  SharePoint Online.

Fix/Resolution – Everything is fine, but we had a small problem

In the case of SharePoint On-Premise – Try to add the app using the non-system account – assign that new account to the site collection administrators for the site where you want to add the app, then you will be able to add the app to the site without any issues.

In the case of SharePoint Online  – Try to add the app using the non-global administrator role – assign that new account to the site collection administrators for the site where you want to add the app, then you will be able to add the app to the site without any issues.

 

Having said that – the said message is not user-friendly – Microsoft should have displayed this message something like “Use the non-system account (the user should be site collection administrator) if you are adding this app to the SharePoint On-Premise site or use the non-global administrator account (the user should be site collection administrator) if you are adding this app in the SharePoint Online site.”

Summary: Everything is fine but we had a small problem getting your license

Thus in this blog, we have learned about how to fix the “Everything is fine, but we had a small problem getting your license. Please go back to the SharePoint Store to get this app again and you won’t be charged for it. Let’s try this again later” error.

See Also: Sharepoint Online app

You may look at the SharePoint App Store.

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